Returns & Refunds Policy

This Returns & Refunds Policy governs all return, exchange, and refund services for orders purchased on aelorae.com. We support a customer-friendly 30-day return and refund window, allowing customers to apply for returns or full/partial refunds within a valid period to ensure a satisfying shopping experience.

30-Day Return & Refund Eligibility

All products purchased from Aelorae qualify for a 30-day return or refund service. Customers may submit a return or refund requestwithin 30 calendar days from the date of order delivery. To be eligible for a full refund or return, all returned items must be kept in original condition, including unused, unwashed, undamaged, with all original packaging, tags, labels, and accessories intact. Any products damaged by personal use, improper maintenance, or artificial destruction will not be eligible for return or refund.

Valid Return & Refund Scenarios

Customers are entitled to apply for returns or refunds under the following valid circumstances: defective products received, product quality issues, wrong item or size shipped by our team, obvious product damage during transit, or major inconsistency between the received product and the official website description. We will verify all requests promptly and provide corresponding solutions including full refunds, partial refunds, or product replacements.

Return Processing Procedure

To initiate a return or refund request, please contact our official customer support team via the contact channels on aelorae.com, and provide your order number, relevant product photos, and a brief description of your request. Our support team will review your application within 1–3 business days and send you a formal return authorization instruction if approved. Please do not send back items without official return confirmation, as unauthorized returns will not be accepted or processed.

Once we receive and inspect your returned items to confirm compliance with return requirements, we will proceed with your refund or replacement arrangement accordingly.

Refund Timeline & Method

All approved refunds will be processed and issued to your original payment method within 5–10 business days after we receive and verify your returned goods. The actual arrival time of funds depends on the processing rules of your payment platform, bank institution, or local financial system. No hidden refund fees or handling charges will be deducted from your eligible refund amount.

Non-Returnable & Non-Refundable Situations

The following situations are not eligible for return or refund services: expired 30-day return window, products damaged due to personal misuse or improper storage, worn or used products that cannot be resold, customized or personalized custom products, and items damaged due to customer self-caused transit issues after delivery. We reserve the final right of judgment for all ineligible return applications.

Return Shipping Fees

For returns caused by our official errors, including quality problems, wrong shipments, or defective items, we will bear the full return shipping cost. For voluntary customer returns with no quality or official issues, customers shall be responsible for all return shipping fees and related logistics expenses.

Policy Updates

Aelorae reserves the right to update and modify this Returns & Refunds Policy at any time. All revised terms will take effect immediately upon publication on aelorae.com. Your continued use of our website and purchase of products after policy updates represents your acceptance of the latest return and refund rules.